Introduction
Chatbase has grown into a broad AI agent platform. One agent can work across your website, WhatsApp, Instagram, email and phone, you can choose from dozens of AI models, and Actions let it look up orders, book meetings or hand off to a person. It has reached $10M in annual recurring revenue, according to its founder (May 2026), and its homepage shows customer logos including Bridgestone, Roche and National Grid.
But it does not fit every team, and the reasons people look for a Chatbase alternative are usually about how it bills and how deep its integrations go, not what the bot can do. The triggers are listed next, and our Chatbase review goes through each of them in detail.
This guide compares eight of them. Every tool is listed alphabetically, not ranked, and judged on the same criteria. We make one of them (Resolve247), so we have placed ourselves by use case rather than at the top, and where a competitor is the better fit, we say so. (If you want the wider category rather than Chatbase alternatives specifically, our guide to the best no-code chatbot builders covers the full field.)
Why Look for a Chatbase Alternative?
Most people who reach this page are not unhappy with what Chatbase does. They are unhappy with something specific about how it prices or scales. These are the six triggers we see most, all confirmed on Chatbase’s own pricing page and docs (checked 21 September 2026, re-checked 9 October 2026):
- Message credits, not messages. Chatbase meters usage in credits, and advanced AI models spend several credits per reply. That makes your real monthly cost hard to predict, especially as volume grows, and fees are non-refundable, with limited exceptions (its terms), so use the 7-day trial seriously. We broke this down in full in our Chatbase pricing explainer.
- $99 a month to remove branding. The “Powered by Chatbase” badge stays on your widget unless you pay a $99 monthly add-on. For a small brand, that is a large line item just to look professional.
- Inactive agents get deleted. On the free plan, Chatbase removes AI agents that go 14 days without activity. A bot you built and set aside can simply disappear.
- One agent per plan. Every paid tier includes a single AI agent. Additional agents are $25 a month each, so a few bots multiply the bill quickly.
- Run out of credits and the bot goes quiet. At zero credits, visitors see “This AI Agent is currently unavailable” until the allowance renews on the 1st of the month, unless auto-recharge is on at $40 per 1,000 credits (Chatbase FAQ). Unused plan credits don’t roll over.
- Most helpdesk integrations only open a ticket. With HubSpot, Help Scout, Intercom and Freshdesk, the bot escalates by creating a ticket, on the Standard plan ($150 a month) and up. Only Zendesk and Salesforce get AI replies inside the helpdesk, according to its integrations docs. Our review covers what the HubSpot integration actually does.
None of this makes Chatbase a bad tool. It makes it the wrong tool for teams that want flat, predictable pricing, unbranded widgets without a surcharge, several bots without stacking add-ons, or an AI that answers inside the HubSpot chat they already run. If that is you, the alternatives below are worth a look.
How We Compared These Chatbase Alternatives
We judged every tool on the five things that actually matter when you are replacing Chatbase:
- Accuracy. Does it train on your own content and stay grounded in it, or does it invent answers?
- Pricing model. Is it flat and predictable, or does it meter credits, conversations, or resolutions in a way that climbs with success?
- Setup and ease of use. Can a non-technical person launch a bot, and how fast?
- Integrations and channels. Website, helpdesk, WhatsApp, and the tools you already run.
- Best-fit use case. Who is this genuinely built for?
Prices below are month-to-month starting points, verified live on each provider’s pricing page in September 2026. Most providers discount roughly 15% to 25% for annual billing, and usage-based tools change often, so always confirm the current figure and check the usage limits, not just the headline price.
The 8 Best Chatbase Alternatives at a Glance
Listed alphabetically, not ranked. Each tool links to its full review below.
| Tool | Best for | Pricing model | From | Free option |
|---|---|---|---|---|
| Botpress | Developers building custom agents | Plan + usage | $189/mo | Yes |
| Chatling | Agencies running many client bots | Flat monthly | $25/mo | Yes |
| CustomGPT.ai | Developers wanting a RAG API | Flat monthly | $99/mo | Trial |
| eesel AI | Pay-per-ticket usage | Usage (per ticket) | $0.40/ticket | Trial |
| Intercom Fin | Enterprise support at scale | Per outcome | $0.99/outcome | Trial |
| Resolve247 | Small business support | Flat monthly | $35/mo | 30-day trial |
| Tidio | Ecommerce stores | Flat + AI add-on | $29/mo | Yes |
| Voiceflow | Designing advanced AI agents | Custom (quote) | Custom | Trial |
The 8 Best Chatbase Alternatives (Reviews)
Botpress
Botpress is the most technical option here. It pairs a visual flow builder with AI nodes, connects to external databases and APIs, and is open-source, so you can self-host and customise almost anything.
Best for: developers building complex, bespoke agents that do more than answer questions.
Key features: visual flows plus AI, an open-source codebase, deep API and database connections, unlimited AI agents on paid plans, and a free plan for low volumes.
Pricing: A free plan covers 25 conversations a month. The Plus plan is $150 a month billed annually ($189 month-to-month) for 250 conversations plus $25 of AI usage, and Team is $750 a month. Botpress meters conversations and AI spend separately, with overage packs added automatically, so model your volume first (as of September 2026).
Watch out: Botpress is overkill for a straightforward support or FAQ bot, and if no-one on your team writes code you will likely find it slower to launch than the simpler tools below.
Chatling
Chatling is the closest like-for-like Chatbase alternative on this list. You train a no-code AI chatbot on your website and documents, customise it, and embed it, with a strong focus on keeping the price low and the setup simple.
Best for: agencies and freelancers running bots for several clients on cheap multi-bot plans.
Key features: no-code training on your content, multilingual replies, a visual builder, lead capture, and agency-friendly multi-bot plans.
Pricing: A free plan gives 200 AI credits a month. Paid plans run from $25 a month for Starter (1,750 credits, 2 agents) through $75 for Growth to $295 for Scale, which includes branding removal. Annual billing saves about 16%, and extra credits, agents, or removing the $35-a-month branding are priced as add-ons (as of September 2026).
Watch out: Chatling is a focused chatbot builder, not a full helpdesk. If you need a shared inbox, ticketing, or agent drafting alongside the bot, you will want a support-first tool.
CustomGPT.ai
CustomGPT.ai leans hard into accuracy. It builds a retrieval-based agent over your content, cites its sources in replies, and is designed to avoid making things up, which makes it popular for large knowledge libraries and regulated content.
Best for: developers who want a retrieval (RAG) API to build on, over large document sets.
Key features: retrieval-augmented answers, in-line source citations, support for large document sets, an API, and no-hallucination positioning.
Pricing: A 7-day free trial, then $99 a month for Standard (1,000 queries a month, 10 agents) or $499 a month for Premium, which adds branding removal and much higher limits. Annual billing saves about 10%. Queries are capped per tier and expensive to top up, so size your volume before committing (as of September 2026).
Watch out: the accuracy focus comes with a higher entry price than the budget builders, so it is more tool than a small team with a handful of help articles needs.
eesel AI
eesel AI is built to sit on top of the helpdesk you already run. It connects to tools like Zendesk, Intercom, and Freshdesk, trains on your past tickets and knowledge sources, and drafts or auto-answers support conversations.
Best for: teams that want pure usage-based pricing, paying only for the tickets the AI handles.
Key features: helpdesk integrations, training on historic tickets, AI drafting and auto-replies, and a gradual rollout so you can route only selected tickets to the AI at first.
Pricing: Usage-based with no seats or platform fee. You pay per task the AI handles, from $0.40 for a support ticket or chat, with heavier jobs like a blog draft at $4. It is free until you have used $50 of usage, and a spend cap (default $250 a month) prevents surprises. An Enterprise tier adds a $1,000 monthly platform fee (as of September 2026).
Watch out: its value depends on you already having a helpdesk and ticket history to learn from. If you are starting from just a website and some docs, a standalone bot is a simpler place to begin.
Intercom Fin
Intercom Fin is the enterprise-grade AI support agent inside the Intercom platform. It resolves customer questions across chat, email, and more, and is proven at high volumes, but it is priced per outcome rather than flat.
Best for: larger teams already on, or moving to, Intercom who want a battle-tested AI agent.
Key features: high-quality AI resolutions, deep Intercom inbox and ticketing integration, omnichannel coverage, and detailed reporting.
Pricing: Fin, Intercom’s AI agent, costs $0.99 per outcome on every plan, and you are only charged when it resolves a conversation or successfully completes a Procedure (a scripted task that can end in a handoff to your team). Intercom seats start at $29 each a month (Essential, or $19 billed annually), though Fin can also run standalone on another helpdesk at the same $0.99 per outcome. A 14-day free trial is available (as of September 2026).
Watch out: per-outcome pricing means your bill rises every time the bot succeeds, and Fin is most cost-effective as part of the wider (and pricier) Intercom suite. Check the maths at your volume.
Resolve247
Resolve247 is an AI support chatbot built for small and medium businesses. You point its AIChatbot at your website or help docs and it answers customer questions accurately, on a flat monthly price with no credits to track. It is the tool we make, which is why we have placed it by use case rather than at the top.
Best for: small business customer support that wants accurate answers and predictable pricing.
The standout: accuracy and flat pricing. The AIChatbot answers only from your own content and says so when it does not know, and the customer can reach your team with the Contact a Human button. That anti-hallucination approach can resolve up to 82% of tickets, and it is backed by a guarantee: if the AI ever makes something up, that month is free. Unlike Chatbase, there are no message credits, nothing stops answering at a limit, and nothing gets deleted for sitting idle.
Key features: a 3-step setup that goes live in minutes, a no-code embed for any website, AI answers inside your existing HubSpot or Crisp chat widget, a Contact a Human handover that opens a conversation in your Help Scout mailbox, and ResponseAssistant, which drafts replies inside your HubSpot, Help Scout, Crisp or Front inbox.
Pricing: Flat monthly plans from $35 a month ($29 on annual billing) for 2,000 AI messages, scaling through Core ($55), Pro ($125), and Scale ($235). Every plan includes a 30-day free trial with no credit card, all integrations, and no message credits, and removing the branding is a $15-a-month add-on rather than $99.
Watch out: Resolve247 is built for support, not social-media marketing or scripted lead-capture campaigns. If that is your goal, a flow-first tool will serve you better. See our pricing for the full breakdown.
Tidio
Tidio blends live chat, scripted flows, and an AI agent called Lyro. It is especially strong for online stores, with templates for cart recovery, order tracking, and product questions.
Best for: ecommerce stores that want live chat and an AI bot together.
Key features: visual flows, the Lyro AI bot, live chat, and deep ecommerce integrations with Shopify and others.
Pricing: A free plan covers 50 conversations a month plus 50 lifetime Lyro AI chats. Paid live-chat plans start at $29 a month, and the Lyro AI agent is a separate add-on from $39 a month for 50 AI conversations. Billing is by human-handled conversation, with Lyro conversations metered separately (as of September 2026).
Watch out: if you are not running an online store, much of Tidio’s value is unused, and the Lyro AI pricing can climb as volume grows, so check the maths for your traffic.
Voiceflow
Voiceflow is a design tool for building advanced AI agents. Teams use its visual canvas to map detailed conversations, test them, and ship them across channels, and it is loved by conversation designers.
Best for: designing advanced AI agents where the conversation logic matters.
Key features: a powerful visual design canvas, AI and knowledge-base support, collaboration tools, and multi-channel deployment.
Pricing: Voiceflow no longer publishes self-serve prices. A free trial is offered, but paid pricing is quote-only and described as usage-based, so you will need to book a demo to get a figure for your use case (as of September 2026).
Watch out: Voiceflow is a design environment, not a one-click support bot. If you just want an accurate FAQ bot live today, it is more tool than you need.
How to Choose the Right Chatbase Alternative
With eight solid options, the choice comes down to your situation. Four questions narrow the field fast:
1. What is the job? If you want to answer customer questions on your website or helpdesk, choose an AI chatbot that trains on your own content, like Resolve247. If you are an agency running bots for several clients, Chatling’s multi-bot plans fit. If you have developers who want a RAG API over a large document set, CustomGPT suits. If you sell online, Tidio is built for you.
2. How predictable do you need the bill to be? This is usually the real reason people leave Chatbase. A flat monthly plan like Resolve247’s never surprises you. Credit, conversation, per-ticket, and per-outcome models (Chatbase, eesel AI, Intercom Fin, Tidio’s Lyro) can climb as you succeed, so model your volume before you commit.
3. How technical is your team? No-code should mean no code. Botpress and Voiceflow reward teams with developers or dedicated conversation designers. If that is not you, pick a tool that launches in minutes.
4. How important is accuracy? A bot that invents answers damages trust. For support, prioritise a tool that only answers from your content and hands over to a human when unsure, rather than one that guesses.
For most small businesses doing customer support, the priorities are simple: fast setup, accurate answers, and predictable pricing. That is the gap Resolve247 was built to fill, though we would happily point an ecommerce store to Tidio or an enterprise team to Intercom Fin. If you want a fuller buyer’s framework, see our guide on how to choose an AI customer support chatbot.
Frequently Asked Questions
What is the best Chatbase alternative?
There is no single best alternative, only the best one for your job. For small business support with flat, predictable pricing, Resolve247 fits. For agencies running bots across many clients, Chatling is the closest like-for-like swap. For developers who want a RAG API over a large document set, CustomGPT suits, and for ecommerce, Tidio is built for the job. Match the tool to your use case and pricing model rather than chasing a single winner.
Is there a free Chatbase alternative?
Yes. Botpress, Chatling, and Tidio all offer genuine free plans with usage limits, eesel AI is free until you have used $50 of usage, and most other tools (including CustomGPT, Intercom Fin, and Resolve247’s 30-day trial) let you test free before you pay. Just check whether the free tier keeps your bot live, since Chatbase itself deletes free agents that sit inactive for 14 days.
How does Chatbase pricing compare to the alternatives?
Chatbase runs on message credits from a free plan up to $500 a month on Pro, plus a $99 monthly add-on to remove branding and $25 a month for each extra agent (as of October 2026). If you run out of credits mid-month, the bot stops answering until the 1st unless auto-recharge is on. Several alternatives use flat monthly pricing instead, which makes the total easier to predict. Our Chatbase pricing explainer breaks down the credit model, and our Chatbase review covers the add-ons and what happens at the limit.
Why do Chatbase’s free chatbots get deleted?
On its free plan, Chatbase deletes AI agents that go 14 days without activity, which frees up resources on unused bots. It only affects inactive agents on the free tier, but it does mean a bot you built and set aside can disappear. If you want a bot that stays live regardless of traffic, choose a tool that does not delete for inactivity.
Can I switch from Chatbase without losing my content?
In most cases, yes. Because these tools train on your own website and documents rather than storing anything proprietary, moving usually means pointing the new tool at the same sources and re-training, which takes minutes on the no-code options. You keep your knowledge base either way, so the switching cost is far lower than it is with a platform that owns your data.
The Bottom Line
Chatbase is a strong product that has grown up into an enterprise tool. If its message credits, $99 branding fee, per-agent costs, ticket-only helpdesk integrations, or 14-day deletion of inactive bots are the friction you are feeling, there is a better-fitting alternative for your situation:
- Agencies running many client bots: Chatling
- Developers who want a RAG API: CustomGPT.ai
- Small business support with flat pricing: Resolve247
- Pay-per-ticket pricing: eesel AI
- Enterprise support at scale: Intercom Fin
- Ecommerce: Tidio
- Developers building custom agents: Botpress
- Advanced agent design: Voiceflow
If your job is answering customer questions on your website, you want an accurate AI chatbot that trains on your own content, launches without code, and charges a predictable monthly price with nothing deleted for sitting idle. That is where Resolve247 fits, and it is why we have not dressed up our placement on this list.
You can start a free 30-day trial with no credit card required, and have an accurate support chatbot live on your site in minutes. See our pricing or explore the AIChatbot to learn more.