Help Scout’s own AI chatbot is Scout (formerly AI Answers), which answers customers in Help Scout’s Beacon chat widget for $0.75 per resolved chat. On the Plus and Pro plans, Help Scout’s AI Drafts also writes draft replies in the inbox.
Add-ons such as Resolve247, DocsBot, ReplyScout and eesel write a draft reply automatically in each new Help Scout conversation for your team to review and send. They work on Help Scout’s Standard plan too.
On your website, chatbots such as Resolve247, Boei and Chatbase answer customers for a monthly price instead of a fee per resolution. Questions they can’t answer go to your Help Scout mailbox. Resolve247 does both jobs on one plan, from $35 a month.
Disclosure: we make Resolve247, one of the tools in this list. Every fact about each tool comes from its provider’s own website and documentation, checked on 28 October 2026.
Quick Verdict: Which AI for Help Scout Fits Your Team?
AI for Help Scout does three jobs: answering customers on your website, drafting or sending replies in your Help Scout inbox, and helping your own team find information. The table below groups the tools by job. Help Scout’s own AI comes first in each group, then the add-ons by starting price, lowest first.
| Tool, type and price | Pick it if you want | Where your team takes over |
|---|---|---|
| Answers customers on your website | ||
| Scout (made by Help Scout), $0.75 per resolved chat | AI answering inside Beacon itself | In Beacon, or by email out of hours |
| Resolve247 AIChatbot (add-on), $35/mo, ResponseAssistant drafts included | AI answers with sources on any website, for a monthly price | A new Help Scout conversation with the whole chat |
| Boei (add-on), $69/mo | One widget for web chat, WhatsApp and SMS | A new Help Scout conversation with a summary |
| Chatbase (add-on), $150/mo | One chatbot across many channels and AI models | A Help Scout ticket with a summary |
| Drafts or sends replies in your inbox | ||
| AI Drafts (made by Help Scout), Plus plan, $54 per user/mo | Drafts built into the Plus and Pro plans | Your Help Scout inbox |
| Resolve247 ResponseAssistant (add-on), $35/mo, chatbot included | Automatic drafts on any paid Help Scout plan, including Standard, from your past replies | Your Help Scout inbox: review, edit, send |
| DocsBot (add-on), $149/mo | Drafts or private notes, plus a website chatbot | Your Help Scout inbox |
| ReplyScout (add-on), $150/mo | Drafts and triage only, for Help Scout only | Your Help Scout inbox |
| eesel AI (add-on), $299/mo | One AI agent that drafts, sends, tags and closes | Your inbox, or not at all if it sends the reply itself |
| Minimal AI (add-on), $489/mo | AI that sends replies for e-commerce support | Your inbox, or not at all if it sends the reply itself |
| Answers your own team’s questions | ||
| ChatGPT or Claude via Help Scout’s MCP connector, your AI assistant’s plan | Search and summarise Help Scout from your AI assistant | Your team replies as usual: the connector can’t reply to customers |
Prices are monthly list prices, checked 28 October 2026. Every option also needs a paid Help Scout plan.
Help Scout AI in 2026: What’s New
Checked 28 October 2026:
- AI Answers is now called Scout. Help Scout’s help docs, updated 15 to 22 October, describe Scout as “the new name for the AI agent and AI chat in Help Scout”. It’s sold through Envoy, a paid add-on to your Help Scout plan, still at $0.75 per resolution.
- “Copilot” is Help Scout’s new name for its inbox AI: AI Drafts, AI Summarize and AI Assist, with question answering and triage suggestions marked coming soon.
- ChatGPT, Claude and other AI assistants can connect to Help Scout through Help Scout’s MCP connector, available since July 2026. MCP is a standard way to link AI assistants to other apps. This connector is read-only: it can search Help Scout but can’t reply to customers or change anything.
- Scout for email is rolling out. Help Scout’s set-up guide explains how to switch Scout on for the emails in an inbox. Its product page and a 27 October blog post still say “coming soon”.
Is Help Scout’s Own AI Enough? Scout, AI Drafts and the Standard Plan
Help Scout’s own AI is enough if you’re on the Plus or Pro plan and want drafts in the inbox. It’s also enough if you want AI answering inside Beacon and are happy to pay $0.75 for each chat it resolves.
On the Standard plan ($30 per user a month, or $25 billed annually), Help Scout’s pricing page lists AI Assist as the inbox AI. AI Assist edits, shortens or translates what you write.
AI Drafts needs Plus ($54, or $45 billed annually). Inbox add-ons such as Resolve247’s ResponseAssistant, DocsBot and ReplyScout work on Standard too, so teams on Standard can still have AI drafts without moving to Plus. For chat, Scout is the only AI in this list that answers inside Beacon at any hour.
Scout is Help Scout’s chatbot and AI agent. It answers in Beacon, Help Scout’s chat and help widget, on your website or inside your app. It learns from your Help Scout Docs site (your help centre), web pages, files and short text notes you add. Help Scout lists past conversations as a source that’s coming soon.
You can set exclusions: topics Scout passes straight to your team. When Scout can’t help, the customer can ask for a person in the same chat. Help Scout says “all the relevant context carries over”. Live chat with a person is only offered while someone on your team is available, so out of hours the hand-off becomes an email.
You pay for each resolution, which Help Scout’s billing guide defines as “a single AI chat session that is resolved without help from a human”. There’s no charge when Scout only greets the customer or asks a follow-up question, or when the customer asks for more help. A few other details, from the same guide and Help Scout’s Envoy page:
- Trial: new Help Scout accounts get three months of Scout free; existing customers don’t get a Scout trial.
- Spending cap: you set a monthly cap. When you reach it, Scout switches off in Beacon until the next cycle or until you raise the cap.
- Prepaying for resolutions saves up to 33%.
- Resolution rate: Help Scout says Scout resolves 73% of the requests it receives on average.
Our Help Scout pricing guide works through the full maths.
AI Drafts writes a draft reply in the inbox from your past replies and Docs, with unlimited drafts on the Plus and Pro plans. Help Scout’s AI Drafts guide says “You’ll need about 100 conversation replies to start generating drafts.” AI Summarize, which sums up long conversations, comes with Plus and Pro too.
What AI Can Draft Replies Inside the Help Scout Inbox?
Help Scout’s own AI Drafts writes draft replies on the Plus and Pro plans. Add-ons that connect through Help Scout’s API (its connection for other apps) write drafts on any paid plan: Resolve247 (from $35 a month), DocsBot ($149), ReplyScout ($150), eesel ($299) and Minimal ($489). Each writes a draft your team can review and send. eesel and Minimal can also be set to send replies themselves, and DocsBot to send the first reply.
With a draft, the AI writes the reply and a person on your team sends it. eesel’s own Help Scout guide labels its draft action “Most teams start here”. ReplyScout only ever drafts.
| Tool and price | What it writes in Help Scout, and when |
|---|---|
| Resolve247 ResponseAssistant, $35/mo | A draft reply on every new conversation and each customer reply |
| DocsBot, $149/mo | A draft or a private note on new conversations, and on customer replies if you switch that on. It can also be set to send the first reply |
| ReplyScout, $150/mo | A draft on each incoming conversation; it never sends |
| eesel AI, $299/mo | A draft or a sent reply, plus notes, tags and status changes, whenever an automation you set up runs |
| Minimal AI, $489/mo | A sent reply or a draft, plus notes and tags, on the conversations you choose |
All five connect through Help Scout’s API, which comes with the Standard, Plus and Pro plans. Prices checked 28 October 2026.
1. Resolve247 ResponseAssistant
Resolve247 is an AI customer support provider for small teams, with two products that work with Help Scout. ResponseAssistant writes draft replies inside the Help Scout inbox, and the AIChatbot is a website chatbot that hands conversations to a Help Scout mailbox.
Resolve247’s ResponseAssistant writes a draft reply automatically in every new Help Scout conversation and on each customer reply. It uses your knowledge base and your team’s past Help Scout replies, and your team reviews, edits and sends each draft.
ResponseAssistant imports your team’s past Help Scout conversations when you connect it, and keeps learning from each reply your team sends. Its drafts reuse your own answers in your team’s tone. When a question has been answered before, it reuses your past reply as closely as possible; for new questions it uses your knowledge base. Andy Cloke, who uses ResponseAssistant’s drafts at Data Fetcher, puts the result this way:
Resolve247 has reduced how long I spend on support by 50%!!
Andy Cloke, Founder, Data Fetcher
- Help Scout plans: Standard, Plus and Pro. On Plus and Pro you already have AI Drafts, which also drafts from past conversations. ResponseAssistant drafts from your team’s past replies first, reusing them as closely as possible, and the same Resolve247 plan includes the website chatbot.
- Price: from $35 a month for one support agent (2,000 AI messages; each draft or chatbot reply is one message). A three-person team starts at $85 a month, website chatbot included. If a team uses more AI messages than its plan includes, Resolve247 keeps answering and talks with the team about the plan, with no automatic charges. 30-day free trial, no credit card.
- Your data: Resolve247’s privacy policy says your data isn’t used to train any AI models and is encrypted at rest (while stored).
- Best for: small teams that want drafts in their own words, on any paid Help Scout plan, and AI answers on their website.
- Better matched elsewhere if: you want AI answering inside Beacon itself, which is what Help Scout’s Scout does. Resolve247 suits teams that want AI drafts their team approves in Help Scout, and AI answers on their own website.
See how Resolve247 works with Help Scout, or follow the set-up guide.
2. DocsBot
DocsBot is an AI chatbot provider whose Help Scout integration writes a draft reply, or a private note for your team listing the AI’s sources, on each new conversation. It can do the same on customer replies if you switch that on.
By default every reply is a draft; you can switch on “Auto-send First Reply” so the first answer goes out before your team reviews it. DocsBot’s Standard plan also lets it learn from your closed Help Scout conversations. When a visitor wants a person, DocsBot’s own website chatbot opens your Help Scout Beacon.
- Price: the Help Scout integration needs DocsBot’s Standard plan, $149 a month ($124 billed annually), with 15,000 AI credits. Each AI reply uses up credits, and how many depends on the AI model you choose.
- Best for: teams that want the AI’s answer as a private note with its sources, rather than a draft.
- Better matched elsewhere if: you want drafts that learn from your team’s own replies. DocsBot turns closed conversations into general FAQs rather than training on the threads themselves.
More in Resolve247’s review of DocsBot.
3. ReplyScout
ReplyScout is an independent add-on, not made by Help Scout despite the similar name. It reads each incoming Help Scout conversation, searches your Docs, past tickets and rules, and saves a draft in the conversation. In its own words, “ReplyScout never contacts customers directly.” Its Playbooks feature can also tag, assign or close conversations, and a Chrome extension adds an AI chat for your team inside Help Scout.
- Who makes it: ReplyScout says it was built by the team behind SupportAgent.ai, which Help Scout bought and turned into AI Drafts.
- Learns from: six months of resolved conversations on the Single Inbox plan (24 months on Multi Inbox) and your Docs.
- Price: Single Inbox is $150 a month for one mailbox and 500 conversations, then $0.25 for each extra conversation. Multi Inbox is $350 for 1,500 conversations. 7-day free trial, card required.
- Best for: one-mailbox teams that want drafts and triage only.
- Better matched elsewhere if: you also want a chatbot on your website.
4. eesel AI
eesel AI is an AI agent provider. Its Help Scout integration can leave a draft reply, send a reply, add internal notes, change tags, status or assignee, and create conversations. It acts as the Help Scout user who connects it, and starts working once you set up an automation. It can also answer Beacon live chats, but only during staffed hours. In eesel’s words, “Beacon offers chat only while someone on your team is Available in Help Scout.”
- Learns from: closed conversations from the last 30 days by default, and your public Help Scout Docs site.
- Price: from $299 a month for 500 credits (one ticket or chat is one credit), up to $1,749 for 5,000. The free plan is a trial with 100 credits and no card.
- Best for: teams that want one AI agent to draft, send and tidy up conversations.
- Better matched elsewhere if: your budget for AI is under $299 a month.
5. Minimal AI
Minimal AI is an AI agent for e-commerce support that connects to Help Scout’s API. It reads the full email thread and your connected tools.
It can send replies from your Help Scout mailbox’s own email address, add notes, update tags and custom fields, and assign or snooze conversations. You choose which conversations it handles on its own and which it drafts for review. It works on Beacon conversations too.
- Price: €489 or $489 a month for up to 1,000 billable tickets, €849 for up to 2,000. 14-day money-back guarantee.
- Best for: online stores whose answers depend on order data in other tools.
- Better matched elsewhere if: you aren’t in e-commerce, or handle well under 1,000 tickets a month.
Which Website Chatbots Hand Conversations Over to Help Scout?
Resolve247 (from $35 a month), Boei ($69) and Chatbase ($150) answer customers on your website. When a customer needs a person, each one creates a new conversation in your Help Scout mailbox, with the chat attached. Help Scout’s API doesn’t let other apps open a live Beacon chat, so each hand-off arrives as a new conversation that your team answers from the inbox.
| Tool and price | Where it answers | What reaches Help Scout when a person is needed |
|---|---|---|
| Resolve247 AIChatbot, $35/mo | Its own chat widget on any website, in place of Beacon | A new conversation in the mailbox you choose, with the customer’s name, email, question and the whole AI chat |
| Boei, $69/mo | Its own widget, plus WhatsApp, email and SMS | A new conversation with the transcript, customer details and a summary |
| Chatbase, $150/mo | Its own widget, plus channels such as WhatsApp and Messenger | A ticket with a summary and the conversation |
| Scout (made by Help Scout), $0.75 per resolved chat | Inside Beacon | The conversation stays in Help Scout |
Prices checked 28 October 2026.
Resolve247 AIChatbot
Resolve247’s AIChatbot answers customers on any website, at any hour, in place of Help Scout’s Beacon, and every answer shows its sources. When a customer clicks the Contact a Human button, Resolve247 opens a new conversation in the Help Scout mailbox you choose. The conversation includes the customer’s name, email, question and the whole AI chat, so nobody has to ask them to repeat themselves.
Your team replies from Help Scout as normal, and the customer gets the reply by email. Resolve247 backs the chatbot with a guarantee: if it ever hallucinates, that month is free.
Tiiny Host’s Resolve247 chatbot is trained on its help desk articles. Elston Baretto, Founder of Tiiny Host, says the chatbot “has reduced our support workload by 50%”. The same Resolve247 plan, from $35 a month, also includes ResponseAssistant drafts in your Help Scout inbox. More on the Resolve247 AI chatbot.
6. Boei
Boei is a website chatbot and contact widget. When its AI passes a chat to your team, Boei sends the chat transcript, customer details and topic to Help Scout through a webhook (an automatic message between apps). They appear in your mailbox as a new conversation.
Boei also creates the customer’s profile or matches an existing one, and can route each topic to a chosen mailbox. Besides web chat, it runs on WhatsApp, email and SMS.
- Price: the Help Scout webhook needs Boei’s Growth plan, $69 a month ($49 billed annually), with 7,000 AI credits. 7-day free trial, no card.
- Best for: small teams that want one widget for chat and messaging apps.
- Better matched elsewhere if: you also want AI drafts in your Help Scout inbox.
7. Chatbase
Chatbase is an AI chatbot platform with many channels and AI models. Its Help Scout integration is an escalation action, which hands the customer over to your team.
When the action runs, Chatbase creates a ticket (a new Help Scout conversation) with a summary of the issue. Chatbase’s escalation guide says the ticket includes the customer’s details and the conversation. Chatbase’s AI doesn’t work inside the Help Scout inbox itself.
- Price: the Help Scout integration needs Chatbase’s Basic plan, $150 a month ($120 billed annually), with 4,000 message credits. 7-day trial.
- Best for: teams that want one chatbot across their website, WhatsApp, Messenger and more.
- Better matched elsewhere if: you want AI working inside the Help Scout inbox.
More in Resolve247’s Chatbase review.
What Does AI for Help Scout Cost at 200, 500 and 1,000 Conversations a Month?
At 200 to 1,000 website chats a month, Help Scout’s Scout costs $109.50 to $547.50 a month, assuming it resolves 73% of them (Help Scout’s own average resolution rate). Monthly-plan chatbots change little across that range: Resolve247 costs $35 to $47, Boei $69 and Chatbase $150.
For inbox drafts, the price depends on how each provider bills. Moving from Help Scout’s Standard plan to Plus for AI Drafts adds $24 per user a month, on monthly billing. Resolve247 starts at $35 a month for one support agent, with the website chatbot included. DocsBot, ReplyScout, eesel and Minimal bill by credits or conversations, from $149.
For drafts in the inbox, the cost depends on your team’s size as well as how many conversations you get:
| Inbox drafting (billed by) | 3 people, 500 conversations a month | 8 people, 1,500 conversations a month |
|---|---|---|
| Help Scout AI Drafts, extra cost of Plus over Standard (user) | $72 | $192 |
| Resolve247 ResponseAssistant, website chatbot included (plan and agent seats) | $85 | $215 |
| DocsBot Standard (AI credits) | $149 | $149 |
| ReplyScout (conversation) | $150 | $350 |
| eesel AI (credit) | $299 | $699 |
| Minimal AI (ticket) | $489 | $849 |
Plus also brings AI Summarize, more advanced workflows, a higher API limit and the HubSpot, Salesforce and Jira integrations, so drafts are only part of the extra cost. Resolve247’s price also covers a draft on each customer reply as well as on new conversations. It includes the website chatbot on the same plan, with AI messages to spare: 3,000 for the three-person team and 7,000 for the eight-person team.
If you want both jobs (a website chatbot and inbox drafts), here’s the monthly cost for a three-person team with 500 website chats and 500 inbox conversations a month:
| Both jobs | Monthly cost | What happens at your monthly limit |
|---|---|---|
| Help Scout (Scout plus AI Drafts) | $345.75 | At the spending cap you set, Scout switches off in Beacon until the next cycle or until you raise it; AI Drafts is unlimited on Plus |
| Resolve247 (both products) | $85 | It keeps answering, and we talk with you about the plan, with no automatic charges |
| DocsBot Standard | $149 | The bot stops responding |
| eesel AI | $499 | Its AI agents pause until credits reset, unless you’ve switched on extra credits at $0.80 each |
| AGO (its own widget plus inbox drafts) | €500 | AGO doesn’t say (it charges €0.50 per conversation, with a €500 a month minimum) |
At their limits, Chatbase’s AI agents “stop responding until the credits reset”, Boei’s chatbot “stops replying automatically”, and ReplyScout charges $0.25 for each extra conversation. All figures use monthly list prices, checked 28 October 2026. They assume 2.5 AI replies per website chat and two Resolve247 drafts per inbox conversation. For Boei, Chatbase and DocsBot, they assume one credit per AI reply on standard models; larger models use more.
Can You Connect ChatGPT or Claude to Help Scout?
8. ChatGPT or Claude Through Help Scout’s MCP Connector
Yes. Help Scout’s MCP connector lets ChatGPT, Claude and other AI assistants search your Help Scout conversations, customers and Docs. It works on the Standard, Plus and Pro plans, and on Plus and Pro it can pull reports too.
It’s read-only. In Help Scout’s words, it “can’t reply to customers, add notes, change tags, or edit Docs articles”. Help Scout says the ability to make changes is “on the roadmap”, with no date yet. So it helps your team find answers; it doesn’t answer customers.
You can also build your own AI workflow on Help Scout’s API with tools such as Zapier, n8n or Make. You’ll need someone on your team who can look after it.
Other AI Tools for Help Scout, and Popular Ones That Don’t Connect
Six more AI tools connect to Help Scout: Lorikeet, Ada, AGO, Inkeep, Rep AI and Carly. Most suit larger teams or one niche, such as regulated industries or e-commerce.
| Tool | What it does with Help Scout | Price |
|---|---|---|
| Lorikeet | AI agent that drafts or sends; built for regulated industries | From $2,100 a month, paid annually, plus $0.99 per resolved ticket |
| Ada | Enterprise AI agent with a two-way hand-off into a mailbox (messages pass both ways) | Quote only |
| AGO | Its own widget, plus drafts or rule-based replies in Help Scout | €0.50 per conversation, €500 a month minimum |
| Inkeep | Suggests draft answers in a Chrome side panel | Quote only |
| Rep AI | E-commerce chatbot that creates a Help Scout ticket | Priced by website sessions |
| Carly | General AI assistant that acts through your Help Scout API key | From $35 a month |
Prices checked 28 October 2026.
Some popular AI tools don’t connect to Help Scout, according to their own websites (checked 28 October 2026). Macha says “It does not connect to Help Scout”, and My AskAI says it “does not integrate with Help Scout”.
Yuma AI and SiteGPT list other help desks but not Help Scout. Fin says it works with “any helpdesk” but doesn’t name Help Scout or publish a Help Scout set-up. Tools such as Helply replace Help Scout rather than add to it, which is a different choice.
Before You Switch On Any AI in Help Scout: A Set-Up Checklist
Whichever tool you pick, five checks make the first month go well:
- Write the help articles first. Every tool here answers from your content. In a March 2025 video walkthrough, Help Scout says its AI strips out most HTML when it reads your articles. It also says videos, images and heavily formatted tables can be ignored, so put each answer in plain text.
- Give drafting tools some history. Tools that learn from past replies, Help Scout’s AI Drafts included, have more to draw on the more conversations you have.
- Label the bot and show the way to a person. Name it for what it does, say it’s AI, and keep the route to your team one click away.
- Test with your own last 20 tickets. Check each answer, and check the hand-off: did your team get the context and a useful next step?
- Check what each tool reads. Every drafting AI reads your conversations, Help Scout’s own AI Drafts included, so read each provider’s data terms before you switch it on.
Frequently Asked Questions
What is the best AI for Help Scout?
The best AI for Help Scout depends on the job. For inbox drafts, AI Drafts comes with the Plus and Pro plans, while add-ons such as Resolve247 (from $35 a month), DocsBot, ReplyScout and eesel write drafts on any paid plan. For a chatbot, Scout answers inside Beacon for $0.75 per resolved chat, while Resolve247, Boei and Chatbase answer on your website for a monthly price and hand off to your Help Scout mailbox. Resolve247 does both on one plan.
What is Scout in Help Scout?
Scout is Help Scout’s AI agent, called AI Answers until October 2026. It answers customers in Beacon, Help Scout’s chat and help widget, using your Docs, web pages, files and notes. It costs $0.75 per resolution, as part of the Envoy add-on. Help Scout’s help docs describe Scout working on email too, while its product page still lists email as coming soon.
Which AI tools can draft replies inside the Help Scout inbox?
Help Scout’s AI Drafts writes drafts on Plus and Pro. Add-ons write them on any paid plan, including Standard. Resolve247 (from $35 a month) drafts a reply automatically in every new conversation and on each customer reply, from your team’s past replies and your knowledge base. DocsBot ($149) drafts on new conversations, and on customer replies if switched on. ReplyScout ($150) only drafts, while eesel ($299) and Minimal ($489) can also send. Your team reviews and sends each draft.
Which website chatbots can hand conversations over to Help Scout?
Resolve247, Boei, Chatbase and Ada all create a new conversation in your Help Scout mailbox when a customer needs a person. Resolve247’s Contact a Human button sends the customer’s question and the whole AI chat to the mailbox you choose. Boei adds a transcript and a summary, and Chatbase opens a ticket with a summary and the conversation. Help Scout’s own Scout hands off inside Beacon instead.
Which AI tools for Help Scout learn from past conversations?
Help Scout’s AI Drafts learns from your past replies and Docs, and needs about 100 conversation replies to start. Scout learns from Docs, web pages, files and text you add, with past conversations listed as coming soon. Among add-ons, Resolve247’s ResponseAssistant learns from your team’s past and new Help Scout replies. ReplyScout searches six to 24 months of resolved conversations, eesel syncs the last 30 days of closed conversations by default, and DocsBot turns closed conversations into FAQs.
How much does AI for Help Scout cost, and can I try it first?
Scout costs $0.75 per resolved chat, and AI Drafts comes with the Plus plan. Add-ons in our inbox and website lists start at $35 a month (Resolve247) and run to $489 (Minimal). Scout is free for three months, on new Help Scout accounts only. Resolve247 gives a 30-day free trial with no card, eesel gives 100 free credits, and ReplyScout gives a 7-day trial that needs a card.
How do AI tools for Help Scout use my conversations?
Any AI that drafts from your past replies reads your Help Scout conversations, including Help Scout’s own AI Drafts; add-ons read them through Help Scout’s API. Help Scout says it “never trains AI with your data”, and ReplyScout says your data “is never used to train AI models”. Resolve247’s privacy policy says your data isn’t used to train any models and is encrypted at rest. Check any other provider’s data terms before you connect it.
Which AI Should You Add to Help Scout?
- For drafts in the inbox: use Help Scout AI Drafts if your whole team is on Plus or Pro. Use an add-on such as Resolve247 if you’re on Standard, or if you want your team’s past replies reused as closely as possible and a website chatbot on the same plan.
- For a chatbot: use Scout if you want AI inside Beacon, or a monthly-plan chatbot if your chat volume makes a per-resolution bill hard to predict.
- For both: pick one plan that covers both, so drafts and chatbot replies share one allowance.
You can add AI to Help Scout without switching help desk. Resolve247 answers repeat questions on your website before they reach you, and drafts replies to the conversations that do arrive in your existing Help Scout inbox. Try Resolve247 free for 30 days, with no credit card, or see how it works with Help Scout and our plans.