Knowledge Base Chatbot

Turn Your Help Docs Into Instant Answers

Turn your knowledge base into an AI chatbot. It answers customer questions instantly, 24/7, with all answers taken from your own content.

Get Your Chatbot in 3 steps

30 day free trial, no cc required!

Elston Baretto, Founder of Tiiny Host Harvey Carpenter, Founder of Growform Charlotte Scalia, Head of Sales at Virgil Andy Cloke, Founder of Data Fetcher Tom, Senior Customer Success Specialist Pierre Pliszka, Founder of DP Media
★★★★★
Trusted by fast-growing teams

Anti-Hallucination Guarantee

Trained on Your Knowledge Base

Works on Any Website

Live in Minutes, No Code

Trusted by teams at

Growform Tiiny Host Virgil Data Fetcher DP Media Reach Breezy Med

Want to add AI to your existing chat widget?
We also integrate into your existing chat widget for zero switching hassle and seamless human handover.
See Integrations

Your customers won't read your help centre. So let them ask it.

Your help centre has the answers, but customers still message to ask?

Tired of replying with things that are already in your docs?

Want your knowledge base to do more than sit there unread?

AI providing 24/7 customer support

Provide 24/7 high quality answers to your customers.

Instant Answers

Your customers get instant, accurate answers pulled straight from your knowledge base, help centre and docs, 24/7. No more answering the same documented question over and over. Teams cut repetitive tickets by up to 82%.

No New Tools to Learn

No switching hassle. Add it to any website with a simple snippet, or drop it inside your existing live chat widget. Your setup stays exactly as it is.

Your Docs, Working Harder

Every article you have already written becomes an answer. The more you document, the more it handles, and it retrains on your content automatically.

Self-service that works

More than a search box

A static FAQ page or a help-centre search makes customers do the work: guess the right keywords, scan long articles, and hope. A knowledge base chatbot understands the question and gives one direct answer, drawn from the same content.

Resolve247

Knowledge base chatbot

  • Ask in plain language and get one direct answer
  • Understands what the customer means, not just keywords
  • Draws every answer from your own docs, help centre and FAQs
  • Hands over to a human when the answer is not there
Static FAQ

A static FAQ page or search box

  • Customers scan long articles and guess keywords
  • Matches keywords, not meaning
  • Dead-ends at "no results found"
  • Needs manual linking and curation to stay useful

Want customers to help themselves? Read about customer self-service.

What you get

Built for Your Knowledge Base

From an FAQ chatbot to a full knowledge base chatbot, Resolve247 turns the content you already have into answers your customers can ask for. Here's what that looks like in practice.

Knowledge base chatbot training on your help centre, docs and FAQs

Trained on Your Knowledge Base

Point it at your help centre, docs, FAQs and policies and it learns how you support customers, answering accurately from day one.

Update your content and the AI stays current. No manual scripting, no flow builder.

Diagram showing incoming messages grouped into categories, subjects, and knowledge gaps

See What Your Customers Are Really Asking

Resolve247 analyses every conversation to group them into categories and subjects, and finds knowledge gaps. Spot your most frequent topics and identify new questions your customers are asking.

Use these insights to improve your docs, train your team, and reduce ticket volume over time.

Screenshot of the custom instructions interface for configuring AI behaviour

Tell the AI How It Can Help

Your business has unique situations. Push a promotion, funnel queries to sales, recommend a call booking. Just type instructions in plain English.

No code. No flow builder. Just tell the AI what you need and it adapts.

Why support teams choose us

Why choose Resolve247?

Built to turn your knowledge base into answers: accurate, on any website, without inventing anything. Here's what sets it apart.

Live in minutes, no code

There is no RAG pipeline to build and no vector database to manage. Point it at your content, add one snippet, and it is answering the same day.

See how it works →

Works on any website

Add it to any website with one snippet, or drop it inside your existing live chat widget. No platform lock-in.

See how it works →

Answers straight from your content

Every answer is pulled only from your own knowledge base, help centre and docs, cited to its source, with an anti-hallucination guarantee.

See how it works →

Simple, Predictable Pricing

Monthly
Annual
2 months free with annual plans!
Starter

$ 35 /mo

  • 2,000 AI msgs/mo
  • 1 Chatbot
  • 1 Seat
  •  
Get Started

30 day free trial, no cc required!

Core

$ 55 /mo

  • 4,000 AI msgs/mo
  • 2 Chatbots
  • 2 Seats
  • Monthly Auto-Retrain
Get Started

30 day free trial, no cc required!

Popular
Pro

$ 125 /mo

  • 10,000 AI msgs/mo
  • 3 Chatbots
  • 5 Seats
  • Weekly Auto-Retrain
Get Started

30 day free trial, no cc required!

Scale

$ 235 /mo

  • 20,000 AI msgs/mo
  • 5 Chatbots
  • 10 Seats
  • Daily Auto-Retrain
Get Started

30 day free trial, no cc required!

See full pricing details →

Enterprise

From $ 499 /mo

  • from 40,000 AI msgs/mo
  • > 10 Chatbots
  • > 20 Seats
  • Custom volume pricing
  • Dedicated success manager
  • Whitelabel solution
  • Custom integrations & development
  • Priority Support
Contact Us

30 day free trial, no cc required!

Quick Setup

From help centre to live answers, in just 3 steps.

  1. Quick Start

    In just a few clicks, your chatbot starts training on your website, help centre and FAQs.

  2. Copy/Paste

    Add one line of code to your website: WordPress, Wix or custom. We're happy to help during onboarding!

  3. All Done!

    Your chatbot is ready, answering your customers' questions 24/7!

Maximise your docs

Everything you need from a knowledge base chatbot

Zero Switching-Cost

The AI works on your website or inside your existing live chat widget. Conversations that need a human are routed to your team. No new tools to learn.

Fully Customisable

Customise appearance to match your brand. Blend seamlessly into your website's colour scheme.

Train on Multiple Sources

Point the AI at your website, help docs, Google Drive, or Notion, and it trains itself. Update your docs and the AI stays current.

Auto Translation

No need to translate your docs, the AI will respond in the language it is spoken to.

Sources Provided

Links to the relevant part of your source material are provided with every answer.

Auto Knowledge Top Up

Your AI can be set-and-forget by using Auto-retraining; your AI will relearn when you change your content.

No Risk To You

We stand behind the accuracy of our AI and the results it delivers. Two guarantees to make your decision simple.

Hallucination free AI guarantee

Hallucination Free Guarantee

Our AI only answers from your knowledge base. If it ever makes something up, that month's chatbot is free.

Money-back guarantee for Resolve247

Money-Back Guarantee

Still not convinced after your free trial? Subscribe and if it's not for you within your first month, we'll refund it. No questions asked.

What Our Customers Say

Real feedback from real businesses using Resolve247.

“
★★★★★

“I have already completed several implementations of this tool for my clients, and I can confidently provide a very positive recommendation — both for the tool itself and for the partnership approach behind it. The solution significantly improves the efficiency of customer support teams.”

Pierre Pliszka

Pierre Pliszka

Founder & CEO, DP Media

“
★★★★★

“We've been incredibly impressed with Resolve247. The implementation was straightforward, and the support has been tremendous. The chatbot is already saving our team several hours each week, allowing us to focus on higher-value work.”

Tom

Tom

Senior Customer Success Specialist

“
★★★★★

“It took me 15 minutes to set up, there's a native Notion integration, and the UX is great. I reached out to Sam Cox, the founder, who replied immediately and built the Slack integration I needed within days. I highly recommend the product.”

Charlotte Scalia

Charlotte Scalia

Head of Sales, Virgil

“
★★★★★

“I used to spend 1-2 hours every day just managing support tickets, but ResponseAssistant has cut that time by about 30%. This is a huge win for me. The replies written by the AI definitely use my tone of voice. Top tool for founders!”

Harvey Carpenter

Harvey Carpenter

Founder, Growform

“
★★★★★

“Resolve247 has reduced how long I spend on support by 50%!! The ResponseAssistant integration works exactly as you'd want — drafting replies, but letting you edit them before they're sent. The AI-generated draft replies are also incredibly accurate.”

Andy Cloke

Andy Cloke

Founder, Data Fetcher

“
★★★★★

“This is the BEST new subscription tool we've signed up. It's chatbot trained on our helpdesk articles and has reduced our support workload by 50%. It's correct, doesn't hallucinate and even does sales for us!”

Elston Baretto

Elston Baretto

Founder, Tiiny Host

“
★★★★★

“This is a game changer! The fact that we can now talk to the AI and re-draft the responses in seconds is a game changer. The responses are getting better and better out of the gate. We are very happy!”

Sergio Voitenko

Sergio Voitenko

CEO, Reach

“
★★★★★

“Great product — simple to implement and use. Exceptional customer support. Thank you!”

Chris Ziomek

Chris Ziomek

CEO, Breezy Med

“
★★★★★

“Easy implementation and impactful for the business to have a better knowledge base!”

PKA

PKA

Founder, Brewery Software company

Better support today

Put your knowledge base to work in 3 steps!

Get started today. Turn your help centre and docs into instant answers for your customers.

Start Your Free Trial

30 day free trial, no cc required!

Money back guarantee
No manual setup required

Knowledge Base Chatbot: Frequently Asked Questions

Got a question? Ask our chatbot below, or find your answer here.

What is a knowledge base chatbot?

A knowledge base chatbot is an AI chatbot that answers customer questions directly from your existing knowledge base, help centre, FAQs and documentation. Instead of making people search articles and read through them, it understands the question and gives one clear answer in a conversation, drawn only from your own content. Resolve247 trains on your knowledge base and hands over to a human when a question falls outside it.

What questions can it answer?

It answers anything your content covers: how-to and setup questions, product and feature questions, policy and account FAQs, opening hours and more. It draws every answer from your knowledge base, help centre, docs and FAQs, so the more you document, the more it handles. For anything your content does not cover, it hands the customer to your team.

Do I need to build a RAG pipeline or write any code?

No. There is no retrieval pipeline to build and no vector database to manage: we take care of all of that for you. Point Resolve247 at your knowledge base, help centre or docs, add one snippet to your site, and it starts answering in minutes. It retrains on your content automatically as you update it.

How much does a knowledge base chatbot cost?

Plans start at $35 a month, with a 30-day free trial and no card required. You can connect your knowledge base and start answering customer questions in minutes.

Will it make up answers?

No. Our anti-hallucination guarantee means it only answers from your own content and cites its source. If the answer is not in your knowledge base, it says so and hands the customer to a human rather than inventing an answer.

Does it work with my existing help centre, docs and FAQ page?

Yes. Resolve247 trains on your existing content wherever it lives, including your help centre, documentation, FAQ pages and website. The chat widget then works on any website (WordPress, Wix or custom) with a single snippet, and can run inside your existing live chat widget, including HubSpot, Help Scout, Crisp and Front.

Got more questions?

See our full FAQ page here, or ask the chatbot below.

We'd love to hear from you. Contact us at [email protected]