{"id":63,"date":"2024-01-08T14:27:42","date_gmt":"2024-01-08T14:27:42","guid":{"rendered":"https:\/\/resolve247.ai\/blog\/?p=63"},"modified":"2024-04-12T07:33:11","modified_gmt":"2024-04-12T07:33:11","slug":"how-to-setup-help-scout-integration","status":"publish","type":"post","link":"https:\/\/resolve247.ai\/blog\/how-to-setup-help-scout-integration\/","title":{"rendered":"How to setup Help Scout integration"},"content":{"rendered":"\n

If you are an existing Help Scout user, you can continue to use Help Scout (for it’s ticketing system, knowledgebase etc) and combine Resolve247’s AI capabilities to maximise customer satisfaction.<\/p>\n\n\n\n

Be default your Resolve247 chatbot will show a button labelled “or Contact a Human” that allows your customer to send you a message if they wish. By default these messages will be emailed to the email address that was used to set up the chatbot.<\/p>\n\n\n\n

Instead of sending these messages by email, using our integration these messages can be sent direct to your Help Scout Mailbox.<\/p>\n\n\n\n

If you simply want to change the email address<\/em>, you can change it to any email address you choose.<\/em><\/p>\n\n\n\n

You can optionally disable this human contact completely if you wish.<\/em><\/p>\n\n\n\n

There are two parts to have your Contact-A-Human messages appear in your Help Scout Mailbox:<\/p>\n\n\n\n

Part 1 – Setup an “app” in Help Scout to obtain App ID and App Secret.
Part 2 – Save those details into Resolve247.ai<\/p>\n\n\n\n

Here are step-by-step instructions on how to do this.<\/p>\n\n\n\n

Part 1 – get credentials from Help Scout<\/h2>\n\n\n\n
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  1. Login to your Help Scout dashboard (https:\/\/secure.helpscout.net\/<\/a>)<\/li>\n\n\n\n
  2. Click your avatar icon (top right of the screen) and select “Your Profile”.<\/li>\n\n\n\n
  3. In the sidebar on the left of the screen, click “My Apps”.<\/li>\n\n\n\n
  4. In the centre of the screen click “Create My App”.<\/li>\n\n\n\n
  5. A window will appear asking for “App name” and “Redirection URL”\n