{"id":382,"date":"2025-02-22T18:44:03","date_gmt":"2025-02-22T18:44:03","guid":{"rendered":"https:\/\/resolve247.ai\/blog\/?p=382"},"modified":"2025-11-07T14:44:14","modified_gmt":"2025-11-07T14:44:14","slug":"how-to-add-a-welcome-message-and-email-capture-in-hubspot","status":"publish","type":"post","link":"https:\/\/resolve247.ai\/blog\/how-to-add-a-welcome-message-and-email-capture-in-hubspot\/","title":{"rendered":"How to add a Welcome Message and Email Capture in HubSpot"},"content":{"rendered":"\n<p>When using the HubSpot chat widget, it is possible to add a Welcome message and also email capture:<\/p>\n\n\n\n<p><strong>Welcome message <\/strong>&#8211; This can be used to not only greet your customer, but also provide important information, such as advising how to contact a human (if your chat widget starts with the AI active).<\/p>\n\n\n\n<p><strong>Email capture <\/strong>&#8211; If your customer gets disconnected during the conversation, the email capture function allows you to get back in contact with them to provide them with an answer to their question.<\/p>\n\n\n\n<p>This article shows the exact steps required to enable HubSpot&#8217;s built-in Welcome Message and Email Capture functions, alongside using Resolve247&#8217;s AI functionality.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>From your HubSpot dashboard:\n<ul class=\"wp-block-list\">\n<li>in the left hand navigation menu, click &#8220;Service&#8221;<\/li>\n\n\n\n<li>then click &#8220;Chatflows&#8221;.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"693\" src=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspot-welcome-message-1-min-1024x693.png\" alt=\"\" class=\"wp-image-976\" srcset=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspot-welcome-message-1-min-1024x693.png 1024w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspot-welcome-message-1-min-300x203.png 300w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspot-welcome-message-1-min-768x520.png 768w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspot-welcome-message-1-min.png 1071w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Next to the Chatflow that you want your AI to respond to, click &#8220;Edit&#8221;. (Note: here is also where you can create a test\/demo chatflow to test your AI within the HubSpot widget, by clicking &#8220;More&#8221; then &#8220;Clone&#8221;.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"720\" src=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage2-1024x720.png\" alt=\"\" class=\"wp-image-387\" srcset=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage2-1024x720.png 1024w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage2-300x211.png 300w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage2-768x540.png 768w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage2.png 1031w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Now you will see the &#8220;Build&#8221; page where you can:\n<ul class=\"wp-block-list\">\n<li>Click &#8220;Welcome message&#8221; and you can enter your chosen message in the box.<\/li>\n\n\n\n<li>Click &#8220;Email capture&#8221; and you can choose options relating to how you wish to collect the users email.<\/li>\n\n\n\n<li>Then click &#8220;Save&#8221; in the bottom left.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"838\" height=\"725\" src=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage3.png\" alt=\"\" class=\"wp-image-388\" srcset=\"https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage3.png 838w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage3-300x260.png 300w, https:\/\/resolve247.ai\/blog\/wp-content\/uploads\/2025\/02\/hubspotwelcomeimage3-768x664.png 768w\" sizes=\"auto, (max-width: 838px) 100vw, 838px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Done!<\/h2>\n\n\n\n<p>Now you are able to display a welcome message, and collect customer emails through the HubSpot widget, in combination with using AI responses from Resolve247.<\/p>\n\n\n\n<p>If you have any questions, or are having any difficulties we would love to help, please contact us at <a href=\"mailto:hello@resolve247.ai\" target=\"_blank\" rel=\"noreferrer noopener\">hello@resolve247.ai<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You can add a welcome message and collect emails from customers while using the HubSpot widget with Resolve247. This article explains how.<\/p>\n","protected":false},"author":2,"featured_media":385,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_linkdex":"","_yoast_wpseo_content_score":"60","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[23],"tags":[],"class_list":["post-382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-docs"],"yoast_seo":{"focus_keyphrase":"","seo_title":"","meta_description":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to add a Welcome Message and Email Capture in HubSpot<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/resolve247.ai\/blog\/how-to-add-a-welcome-message-and-email-capture-in-hubspot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to add a Welcome Message and Email Capture in HubSpot\" \/>\n<meta property=\"og:description\" content=\"You can add a welcome message and collect emails from customers while using the HubSpot widget with Resolve247. 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