{"id":188,"date":"2024-03-01T11:33:29","date_gmt":"2024-03-01T11:33:29","guid":{"rendered":"https:\/\/resolve247.ai\/blog\/?p=188"},"modified":"2024-03-01T12:17:08","modified_gmt":"2024-03-01T12:17:08","slug":"is-an-ai-customer-support-chatbot-right-for-me","status":"publish","type":"post","link":"https:\/\/resolve247.ai\/blog\/is-an-ai-customer-support-chatbot-right-for-me\/","title":{"rendered":"Is an AI customer support chatbot right for me?"},"content":{"rendered":"\n

Did you know that 96% of customers expect answers in 5 minutes<\/a>, or they consider that bad customer support! (and 80% of customers expect an answer within 2 minutes…).<\/p>\n\n\n\n

You\u2019re doing your best but how can you keep up with that expectation!<\/mark><\/p>\n\n\n\n

You want to keep your customers happy, you want to have the time to grow your business, but you spend so much time\/money keeping customers happy you can\u2019t grow the business! This is where AI has the potential to help keep your customers happy<\/mark> – it won\u2019t work for everyone though, so this article talks through whether using an AI customer support chatbot is right for you.<\/p>\n\n\n\n

AI changed drastically in 2023 and is still soaring along in 2024<\/h2>\n\n\n\n

There were huge steps forward in the world of AI in 2023 and it is continuing at a fast pace in 2024. What we all used to know as a \u201cchatbot\u201d has been left behind, as they are now much more capable than they once were. It used to be the case that an \u201cAI chatbot\u201d could only respond if you asked it the right questions, but that\u2019s no longer the case, they are capable of being much more helpful now (thanks to \u201cLLMs\u201d) so long as they are used correctly.<\/p>\n\n\n\n

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What’s an LLM? <\/strong> Much of the development in AI has occurred due to progression of LLMs (Large Language Models) – essentially it means an AI can really understand the meaning behind language (not just yes\/no answers) without needing a defined question-answer pattern to follow.<\/p>\n<\/blockquote>\n\n\n\n

While they are now much more capable than ever before, there are still some situations where they may be doomed to fail.<\/p>\n\n\n\n

So could you use an AI support chatbot to help provide great customer support? What\u2019s required for it to work? What types\/options are there? This article will run through this so you\u2019ll know if an AI Customer Support chatbot is suitable for you.<\/p>\n\n\n\n

\u201cBut my customers might not want to talk to a robot<\/em>\u201d – very true! Some won\u2019t, and that\u2019s fine – this doesn\u2019t have to be a choice between human-or-ai support, it is possible to use both. Some customers will prefer to talk to AI if it gives them instant answers <\/mark>to their questions – so how can you do both? We\u2019ll cover how to safely include the benefits of AI while still providing for those that want the human touch (if you want to provide that of course!) so making some customers even happier and without upsetting other customers.<\/p>\n\n\n\n

Why even bother considering an AI Customer Support Chatbot? (show advantages of AI, with research links)<\/h2>\n\n\n\n

But why even bother? I don\u2019t want to fob off my customers with rubbish responses. I want to free up the resources for my business to grow and succeed but not at the expense of supporting my existing customers!<\/p>\n\n\n\n

That\u2019s absolutely the right attitude – here\u2019s how an AI customer support chatbot might be able to help you with that:<\/p>\n\n\n\n